Opening soon. These are our planned delivery and returns arrangements. Orders and payments are not currently accepted.
Jersey and Guernsey
Delivery is offered to Jersey and Guernsey only. We do not offer delivery to the UK mainland, the United States or other destinations.
Delivery charges
| Destination | Method | Charge per order |
|---|---|---|
| Jersey | Standard (untracked) · Up to 250g | £2.05 |
| Jersey | Standard (untracked) · Up to 500g | £3.10 |
| Jersey | Standard (untracked) · Up to 1kg | £4.60 |
| Jersey | Tracked & Signed · Up to 250g | £4.15 |
| Jersey | Tracked & Signed · Up to 500g | £5.20 |
| Jersey | Tracked & Signed · Up to 1kg | £6.70 |
| Guernsey | Standard (untracked) · Up to 250g | £4.30 |
| Guernsey | Standard (untracked) · Up to 500g | £5.30 |
| Guernsey | Standard (untracked) · Up to 1kg | £7.60 |
| Guernsey | Tracked & Signed · Up to 250g | £12.30 |
| Guernsey | Tracked & Signed · Up to 500g | £13.30 |
| Guernsey | Tracked & Signed · Up to 1kg | £15.60 |
Charges are in pounds sterling per packed order. Weight bands include the products, their containers and outer postage packaging. For weight-based services, the site selects the smallest band covering the calculated packed weight, using saved product weights and a packaging allowance. If a weight is missing, contact us for a quote. Orders above 1kg, including wholesale, need a separate delivery quote. Wholesale uses the same weight bands; it is not automatically charged at 1kg. Bulky parcels or orders sent separately may need an agreed quote before acceptance. The current estimate is shown when you review delivery. Only the methods listed above are available; Standard delivery does not include a guaranteed delivery date or tracked service.
Untracked or Tracked & Signed
Standard (untracked) is our lower-cost delivery option and does not provide tracking updates. We recommend Tracked & Signed for tracking updates and a signature on delivery, particularly for higher-value orders. The prices above are the full delivery charges, including tracking where selected.
Tracked & Signed does not guarantee a delivery date and is not an express service. Tracking is not a guarantee against loss or damage, and does not by itself mean an order is fully insured.
If your parcel does not arrive
Please contact Admin.CannaMartJE@gmail.com with your order reference if your parcel has not arrived within the expected delivery period. We will investigate with the carrier and arrange a replacement or refund where required. Choosing untracked delivery does not remove your statutory rights. For consumer purchases, goods remain at our risk until delivered to you.
Dispatch and arrival
Dispatch arrangements will be confirmed before we accept orders. Standard delivery is planned through Jersey Post. Its published delivery aims are one day locally and two days for other Channel Islands once the item reaches the receiving postal authority. These are estimates, not guarantees; sailings, weather, public holidays and service disruption can cause delays.
Availability depends on the product and destination. Products must be eligible for the destination and accepted by the carrier, including any applicable battery or other restricted-item requirements. We will not accept an order that we cannot lawfully fulfil.
Cancellation and change of mind
When ordering opens, you may tell us within 14 calendar days after delivery if you wish to return unused goods under our voluntary change-of-mind policy. Contact Admin.CannaMartJE@gmail.com, then return them within 14 calendar days after telling us. Please keep the goods complete and in their original packaging where reasonably possible. This voluntary policy does not cover goods used or damaged after delivery, or personalised goods. It does not reduce any statutory cancellation or other consumer rights.
You pay the return postage for a change-of-mind return. Contact us for the correct return instructions before posting. For a full-order return accepted under this policy, we refund the goods and the original Standard delivery charge. Any extra cost for an upgraded service is not included. We process the refund within 14 calendar days after receiving the goods or evidence that they have been sent back, whichever is earlier.
Faulty, damaged, incorrect or missing goods
Contact Admin.CannaMartJE@gmail.com with your order reference and a description of the problem. Photographs can help where appropriate. We will explain the remedy available under your consumer rights and arrange any necessary return, including reasonable agreed return postage for faulty or incorrect goods. The conditions of our voluntary change-of-mind policy do not restrict these rights.
Please do not post damaged batteries or other items that a carrier prohibits. Contact us so that a suitable process can be agreed. Returns are arranged directly with support.
For how we handle personal information, see Privacy & cookies. Read our Website terms for the current ordering status.